Managing IT requests with Jira Service Management

When our team gets to work, the job gets done quickly. Another case in point that of Praktiker.

Praktiker, the largest Home Improvement & DIY network in Greece with over 1500 employees, wanted to establish its service management infrastructure and improve how they handled and reported IT requests. Nimaworks proposed Jira Service Management for high and quick ROI.

The goal was to establish a system allowing Praktiker's IT department to efficiently prioritize and resolve critical service requests from the employees of its 16 retail stores and headquarters, as well as its service team. Additionally, there was a focus on improving the teams’ overall efficiency.

In just over a month, the project was successfully implemented. End users now have one simple, consistent way of reporting incidents, requests and changes, and the correct information is captured right from the beginning. Internal clients and the IT team are now collaborating in a way that was not possible before.

A big shoutout to the Praktiker team for their trust and collaboration.