Jira Work Management
Ready to AMP Up your ITSM?

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast.

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Jira Service Management
Deliver value fast

Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.

Make work visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.

Connect Dev and Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

What is ITSM?

Managing end-to-end delivery of IT services to customers is a challenge. From design to creation and from delivery to support IT services, ITSM teams oversee all kinds of workplace technology, including laptops, servers, business-critical services, and more.

Everything teams need to deliver value fast

Whether you’re just getting started, or looking to switch to a more fast, flexible ITSM solution, Jira Service Management comes with the features you need to unlock your teams.

Request Management

Manage work across teams with one platform so your employees and customers quickly get the help they need.

Incident Management

Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.

Problem Management

Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.

Change Management

Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.

Asset Management

Store assets in Insight to manage inventory efficiently, track ownership and lifecycles, and reduce costs.

Configuration Management

Gain visibility into the infrastructure that supports critical applications and services. Use Insight to understand service dependencies so you can minimize risk.

Knowledge Management

Leverage Confluence for an open approach to knowledge management. Foster team collaboration across ITSM practices.