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Support

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We provide support and maintenance services to address your production issues with a guaranteed fast response time.
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We resolve issues, fix defects, and provide updates, patches or upgrades.Flexible support packages can fulfil your specialised needs either onsite or remotely via our online Help Desk and Phone. We offer both onsite and remote Support via our online Help Desk and Phone.

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You can customize the support you need from pre-paid hours from to Enterprise Annual Support services with enhanced availability and SLAs. We provide support for all the Atlassian applications and Marketplace Apps!

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Support services include:
Support for Atlassian software:

Nimaworks support team will manage any incident identified by the Organisation or Nimaworks in Atlassian products and related to Atlassian source code.

  • Support for 3rd party add-on software: any incident identified by the Organisation or Nimaworks in 3rd party add-ons installed   and configured by Nimaworks, will be managed by Nimaworks support team.
  • Support for Nimaworks delivered implementation: any incident identified by the Organisation or Nimaworks related to Nimaworks implementation (configuration or add-on source code) will be resolved by Nimaworks.
Support for 3rd party add-on software:

Any incident identified by the Organisation or Nimaworks in 3rd party add-ons   installed and configured by Nimaworks, will be managed by Nimaworks support team.

Support for Nimaworks delivered implementation:

Any incident identified by the Organisation or Nimaworks related to Nimaworks implementation (configuration or add-on source code) will be resolved by Nimaworks

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