Nimaworks announces its partnership with Zendesk!

Nimaworks announces its partnership with Zendesk!

We are excited to announce our new partnership with Zendesκ!  Zendesk is a service-first CRM company that builds software, designed to improve customer relationships. It has global presence in 160 customer countries & territories, more than 3000 employees and 150.000 paid customer accounts!

The need

The basic need was to find a software with rich CRM elements and to be more channel-oriented with multiple end-users. A solution that had to do mainly with customer support and experience and can easily be integrated with other software our customers use like Jira and Slack.

Why Zendesk?

Zendesk supports our overall strategy to providing software solutions that meet the expectations of internal teams and end customers in service management and customer support. Its rich CRM features and Zendesk omnichannel approach make customer experience unique. Zendesk provides a single unified space for the agents regardless of the channel their customers reach the help center. Every interaction is present and thus skyrocketing satisfaction and productivity. Zendesk provides multiple channels for the customers to ask for help, with two of the most important Chat and Talk.
Chat that lets you engage customers over mobile apps, popular messaging apps like Viber, Facebook
Messenger, and even over websites and a Talk is a call center
software that enables you to provide voice-based support.

Who is Zendesk?

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. It has global presence in 160 customer countries & territories, more than 3000 employees and 150.000 paid customer accounts! Their goals are to roll up their sleeves to plant roots in the communities they call home.

Zendesk software is powerful and flexible, and scales to meet the needs of any business. Zendesk makes support, sales, and customer engagement software for everyone. It’s quick to implement, easy to use, and scales to fit your needs. With Zendesk, it takes hours — not weeks — to get up and running.

Zendesk Solutions:
  • Zendesk Support Suite: The Support Suite allows your business to have natural conversations with your customers, without letting them feel what is going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately.
  • Zendesk Sales Suite: The Sales Suite removes the difficulties of sales software so your team can focus on what really matters—building meaningful relationships and closing deals faster.
  • Zendesk Sunshine: Zendesk Sunshine is an open and flexible CRM platform native to AWS. Connect all your customer data for complete context—wherever it lives—and give developers and admins the tools they need to build the best customer experiences
  • Zendesk Marketplace: The Zendesk Marketplace is a one-stop shop to find partners, apps and integrations – everything you need to increase agent productivity and streamline workflows.

 

Learn more about Zendesk :  https://www.zendesk.com/

 

 Want to know more? Contact us here

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PUBLISHED NOVEMBER 24, 2020
ΒΥ: CHRYSSA ZOLOTA
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